Returns Policy

Returns & Refunds

All our products are made to order so we have a no returns policy on the products once they are ordered and made as each order is specific to each unique customer and their choice of requirements. 

Additional non-returnable items:

- Gift cards

- Customised Products , engraved and customised products 

Exchanges (if applicable)

Send us an email at we will review the message and respond accordingly 

Shipping to us 
To send us something you should mail your product to: Unit E 251.1 Riverside Business Centre , London, SW18 4UQ, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £ 20.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.