Returns & Refunds
All our products are made to order so we have a no returns policy on the products once they are ordered and made as each order is specific to each unique customer and their choice of requirements.
Additional non-returnable items:
- Gift cards
- Customised Products , engraved and customised products
Exchanges (if applicable)
Send us an email at firstname.lastname@example.org we will review the message and respond accordingly
Shipping to us
To send us something you should mail your product to: Unit E 251.1 Riverside Business Centre , London, SW18 4UQ, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £ 20.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.